1. Introduction
At VVS Infotech, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, process, and protect personal data when you access or use our WhatsApp Business API–based software platform (“Service”).
VVS Infotech acts strictly as a technology service provider (data processor), enabling businesses to communicate with their customers using Meta’s WhatsApp Cloud API. We do not own customer conversations and do not contact end-users directly.
2. Information We Collect
a) Business User Information
When businesses register or use our Service, we may collect:
Business name and owner/authorized representative name
Email address and phone number
Login credentials (securely stored)
Billing and payment-related details
b) Technical & Usage Information
To ensure platform security and performance, we may collect:
IP address
Browser type and device details
System access logs and activity records
c) End-Customer Message Data
Our platform processes WhatsApp messages only on behalf of the business using the Service.
VVS Infotech does not initiate conversations with customers and does not use message data for marketing or advertising.
Businesses are solely responsible for:
Obtaining customer consent
Ensuring lawful communication
Complying with applicable laws and Meta (WhatsApp) policies
3. How We Use Information
We use collected data only to:
Provide, operate, and maintain the Service
Authenticate users and prevent unauthorized access
Provide service-related communication and support
Improve platform performance, security, and reliability
Comply with legal, regulatory, and Meta platform requirements
We do not sell or misuse personal data.
4. Data Sharing & Disclosure
VVS Infotech does not sell, rent, or trade user data.
Data may be shared only with:
Trusted third-party service providers (hosting, security, payment gateways) under confidentiality obligations
Meta Platforms, Inc., as required for WhatsApp Cloud API functionality
Government or legal authorities when required by law
5. Data Security
We implement reasonable technical and organizational safeguards to protect personal data against unauthorized access, misuse, loss, or disclosure.
Users are responsible for keeping their login credentials secure.
6. Data Retention
Business account data is retained while the account is active
Message and usage data is retained only as necessary for service operation, troubleshooting, or legal compliance
Data may be deleted upon account termination unless retention is legally required
7. User Rights
Business users may:
Access, update, or correct their personal data
Request deletion of personal data, subject to legal and operational requirements
Requests can be made by contacting our support team.
8. Third-Party Services
Our platform integrates with Meta’s WhatsApp Cloud API. Use of WhatsApp services is governed by Meta’s own terms and policies.
VVS Infotech is not responsible for Meta’s independent data practices.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through the platform or via email. Continued use of the Service indicates acceptance of the updated policy.
10. Contact Information
For privacy-related questions or concerns, contact:
Company Name: VVS Infotech
Email: support@vvsinfotech.com
Address: Krishna Garden, Samathur, Tamil Nadu, India - 642123